Maintenance - Phone System Support and Services

Converged Communications Maintenance and Support Services work to ensure your communications network runs smoothly and efficiently so that you can go about your day-to-day operations.

For small, mid-sized and large enterprises, we focus on industry leading Avaya Communication telephone systems and IP telephony solutions and providing a complete telecommunication package. We offer nationwide services such as dial-tone and internet services, from superior professional service and installation to exception post-installation maintenance support. With our expert support and quick response and resolution times, we have achieved a 99% client retention rate.

Converged Communication Systems and the Avaya Global Services can provide premier nationwide phone system support and maintenance services for your telephone and data equipment needs. If you are a current Avaya maintenance customer we can help manage your account with Avaya to ensure you have all the appropriate equipment and that you have the best plan for your business needs.

Support Packages

  • Partner Maintenance and Support
  • Merlin Maintenance and Support
  • IP Office Maintenance and Support
  • Definity Maintenance and Support
  • Communication Manager Maintenance and Support


  • Standard onsite business 8-5 Mon-Fri
  • Business Critical 24/7
  • Weekend Support
  • Time and Materials support available
  • Remote programming assistance packages available
  • Network monitoring and diagnostic

Support Services

  • Phone System installation
  • Corporate Training (End user and administrative)
  • Pre-project planning
  • System and solution design
  • Implementation services
  • Wiring and cabling
  • First Day of Business Support
  • Data Network Assessments
  • Traffic Assessments (for trunk utilization)
  • Network implementation
  • Part replacement
  • Remote maintenance and remote support
  • Onsite support and maintenance
  • Remote monitoring
  • Next day replacement services
  • RMA and return services
  • 24/7 Business Critical response available
  • Standard business coverage
  • Post-Warranty support available
  • and more..

Contact the CCS Support Group for more information at 877-598-3999