Converged Communication Systems is equipped with a certified, helpful and knowledgeable staff and the best-in class technology to support your business. Along with the Avaya Global International Services, we give faster responses to any communication operational issues that may occur. Our support team is dedicated to offering the best communication solutions and services, including programming, installing, training and maintaining your system. CCS also offers IT support and IT consulting for any business that lacks IT personnel.

Converged Communication Systems Support group will work to find the very best solutions for your business. Whether your company needs software support, telephone programming support, phone system implementation or phone system maintenance, CCS will create a unique IT and telecommunication plan to meet your needs and expectations.

  • Phone system implementation
  • Phone system Project management
  • Phone service project management
  • Pre-installation planning
  • Project planning
  • Cabling and infrastructure wiring
  • IP and IT network assessments
  • Voice and data traffic analysis
  • 24/7 Avaya maintenance (around-the-clock service)
  • Standard business coverage Mon-Fri 8am-5pm
  • Programming assistance coverage
  • Remote monitoring coverage
  • SNMP alarming and notification
  • Tech tips and tech blogs for frequently asked questions
  • 24/7 on-call time and material professionals
  • Professional services available for complex roll outs
  • Avaya Certified engineers and Avaya Certified experts on staff (ACE)
  • Knowledge transfers and phone system and data migration strategies
  • End user training and end user training guides
  • Wireless Network or WiFi
  • Remote administration training session or onsite admin sessions