Pros and Cons of Managed Phone Systems

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Avaya phone systems in Minneapolis and other cities are typically implemented on one of four models: hosted, managed, hybrid, or in-house. Each model of implementation offers important benefits, depending on the needs of a prospective customer.  There are pros and cons to each different model, and some are more likely to fit your needs than others.  Here’s a look at some of the pros and cons of implementing Avaya phone systems in Minneapolis on a managed model.

Pro: Maintenance and Repairs are Performed for Free

In terms of minimizing the expense of operating the telephone network, the managed model is highly popular among companies that have a limited IT budget and don’t have full-time employees who are trained to maintain the system. Considering cost, using the managed model is typically far more cost effective than hiring full-timers to perform maintenance operations.

Con: Significant Hardware Investment May be Needed

With the managed model, you own the hardware and software resources that define the system, which means you will probably need to make a significant upfront investment to acquire them. However, if you have stable telecommunication needs and plan to use your system for years, investing in equipment outright may turn out to be the least expensive option in the long run.

Pro: Ideal for Older Hardware that Needs Frequent Attention

Like other types of equipment, phone systems tend to experience increased repair needs and maintenance measures as they near the end of their life. When you use a managed model, these requirements are addressed for free by the service provider until the equipment is officially designated as “end-of-life” equipment and needs to be replaced. All you do is pay a fixed amount for service requirements, which is included in the affordable monthly service payment.

Con: System Upgrades May Require Additional Costs

In the hosted model, a provider of Avaya phone systems in Minneapolis owns the hardware and software that comprise the telephone network, which means that system upgrades can be made without purchasing new hardware and software. This isn’t the case with the managed model. You pay for system resources and form a contract with the provider to provide maintenance.

Pro: Fixed Monthly Payments Help Predict Finances

One of the primary reasons companies break their IT budget is because so few of the costs that the budget entails are fixed expenses. However, implementing your system on a managed model does involve a fixed cost. Based on the service contract, you pay a set monthly price for maintenance, which makes it easier to earmark the IT budget for additional IT expenses.

Contact Converged Systems to Get Started

Whether implementing Avaya phone systems in Minneapolis on a managed model is the best option for your needs, or a different model of implementation would better address your needs, Converged Systems will help you deploy the model that best suits your business-critical telecommunications requirements. To get started on determining what model best meets your requirements, call us today at (877) 950-2999, or reach us by completing our contact form.

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