Avaya Services in Minneapolis, Minnesota: The Advantages of Hosted PBX

A Private Branch Exchange (PBX) is a telephone exchange that is dedicated to a specific party, usually an office or a business. Unlike telephone exchanges that are operated for a group of businesses or the general public, a PBX is tailored to the particular telecommunication needs of a single party. This makes PBX’s ideal for businesses that require multi-line telephone systems with numerous telecommunication options that public telephone exchanges don’t offer.

Benefits of Hosted PBX

The technical benefits of PBXs are well known, but deciding on which model they should be implemented — a managed model, a hosted model, or an in house model — can be challenging. In a managed model, the customer owns the PBX and has a service provider maintain it; in a hosted model, the service provider owns and maintains the PBX; in an in house model, the customer owns and manages the PBX in house. Below are the basic benefits of the hosted model.

Low Upfront Costs

Because the service provider owns the software and hardware that comprise the PBX, the cost of implementation is low for the customer. Instead of paying thousands of dollars to purchase a PBX and install it in house, the customer pays the service provider an affordable monthly service fee that is based on service options.

Lower Monthly Expenses

In addition to bringing low upfront costs, a hosted PBX also brings lower monthly expenses, as the customer does not pay to maintain the system. Over the course of the service contract, not maintaining the PBX typically saves customers several thousands of dollars.

Excellent Scalability

Because a provider of Avaya services in Minneapolis, Minnesota, owns and maintains the system, the system can be scaled up to provide new service options without taking much time or costing the customer a large amount of money.

Low Cost Replacement

Just as a hosted PBX is affordable to install initially, it is affordable to replace. Eventually, the entire PBX will need to be upgraded to stay abreast of the latest technology. When this occurs, the service provider and not the customer absorbs the cost.

Contact Us Today

If you are looking for Avaya services in Minneapolis, Minnesota, Converged Systems — a certified provider of Avaya products and services — is here to help. We offer Avaya services in Minneapolis, Minnesota, for a variety of telecommunications needs, including hosted and managed PBX solutions. For more information about our services, call us today at (877) 599-3999, or click here to use our contact form.