Choosing an Avaya Support Package

If your company in Minneapolis plans to implement an Avaya phone system, it will need to partner with a provider of Avaya services unless it plans to maintain the system in house. As a provider of Avaya Services in Minneapolis, MN, Converged Systems offers five support packages that are designed to meet the needs of a broad range of customers: partner maintenance and support, merlin maintenance and support, IP office maintenance and support, definity maintenance and support, and communication manager maintenance and support.

Support Services

The value of an Avaya support package is defined by the number and quality of the services it provides. At Converged Systems, our support packages include a broad range of services that are designed to simplify system installation, enhance customer support, provide proactive maintenance, ensure that repairs are performed quickly, and make installing a new system as simple as installing the old one. Depending on which support package you select, below are some of the important support services you will receive from Converged Systems.

System and Solution Design

When you partner with us, you don’t have to worry about implementing the right system solutions and designing the infrastructure for the system. We handle these tasks for you.

Phone System Installation

In addition to performing system and solution design, we also perform phone system installation. Our trained installers will install the system quickly so you can get down to business.

Corporate Training

As a provider of Avaya Services in Minneapolis, MN, Converged System provides firsthand instructions for utilizing the many features that come with your Avaya phone system.

Remote Maintenance and Support

Your Avaya phone system can be monitored from our location using advanced diagnostic tools that resolve the vast majority of system alarms and security alarms remotely.

24/7 Business Critical Business Response

We will monitor your phone system 24/7 and ensure that it remains ready for the next business day. If a problems emerges that must be addressed onsite, technicians will be deployed swiftly.

Next Day Replacement

If your phone system malfunctions due to a recalcitrant component, Converged Systems will help you maintain productivity by ensuring that the broken part is replaced by the next day.

Conclusion

The services above are just some of the benefits your company will get when it receives support from Converged Systems, a longtime provider of Avaya Services in the Minneapolis, MN, area. Additional benefits include: post warranty support, RMA and return services, traffic assessments for trunk utilization, data network assessments, and first day of business support, to name a few. If your company needs assistance choosing the right service package, contact Converged Systems today at (877) 950-2999, or click here to use our contact form.

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