If your St. Paul-based company plans to implement a new Avaya telephone system, and IT is not one of its core practices, you should outsource the job to a certified provider of Avaya services in St. Paul.

Working with a certified Avaya provider, you have the option of receiving a broad range of value-added services that will help you get the telephone system up and running, and significantly reduce the downtime the system experiences while you use it.

Installation and Programming Services:
Installation services is one of the most essential groups of services for companies that don’t have an IT focus. In addition to designing the telephone network, the provider can install it and program the system to operated as needed. The provider can handle every aspect of the installation and programming process, from running cable to performing in-depth system checks.

Corporate End User Training:
After your company’s phone system is installed, you have the opportunity to receive end user training, which helps employees learn how to access and use the many functions of the system. Avaya telephone products become increasingly complex as they add new features to boost productivity. End user training teaches you how to maximize the system’s functionality.

First Day of Business Support:
The provider can also supply technical support on the first day of business the telephone system is used. A certified provider of Avaya services in St. Paul will have staff at your location to ensure that there are no problems with the design, installation, or programming of the system. They will also assist employees with using the different functions of the system.

Remote Monitoring:
Remote monitoring is a big help to business that don’t hire people to monitor the system around the clock. In addition to providing around-the-clock support, a provider of Avaya services will use elite diagnostic tools to detect and resolve network problems. Using our diagnostic tools, Converged Systems is able to resolve nearly 100 percent of network issues remotely.

Onsite Support and Maintenance:
Remote support can resolve problems without deploying technicians to the site of the customer. However, not every problem can be resolved with remote diagnostics. That’s why you need a service provider that provides onsite support and maintenance. In addition to fixing problems with the phone system, technicians will perform scheduled maintenance on the system.

Contact Us Today:
Does your St. Paul-based company need to implement a new Avaya telephone system? If so, contact Converged Systems — an experienced provider of Avaya services in the St. Paul, Minnesota area. We provide companies of all sizes with a wide array of value-added services that make using and maintaining Avaya phone systems easy.

For more information about our products and services, call us today toll-free at (877) 950-2999 or use our contact form.