Realizing that your company needs Avaya phone system support in Minneapolis is half the battle. Next comes deciding what level of support would work best for your business: hosted support, managed support, or hybrid support. Each option has unique advantages in terms of cost, level of support, and other important factors. Below is explanation for each level to help you decide which one would be a good fit for the present and foreseeable needs of your business.

Hosted Support
Hosted support offers the ultimate level of support for an affordable fee. Ideal for small and midsize companies, a hosted phone system is comprised of system resources (i.e., hardware and software) that a third party service provider owns and maintains. A hosted solution generally has the lowest upfront expense and only costs the customer an affordable monthly service fee that is based on system options and number of users.

Managed Support
Managed support is an excellent option for small and midsize companies that plan on keeping their phone system for a while. This model of implementation means that the customer owns and maintains the resources for the system but pays a third party service provider to maintain them. Managed support can also help large companies that don’t keep many IT technicians on staff.

Hybrid Support
Hybrid support is an arrangement where a company outsources some telephone services to a third party service provider but handles others in house. For example, a company may physically maintain the phone system but have a service provider perform 24/7 remote monitoring to catch problems that occur after business hours. Some sources claim this type of support is the most common.

Contact Us Today
If your company needs Avaya phone system support in Minneapolis, contact Converged Systems. We have years of experience helping businesses of all sizes implement dynamic phone systems. Depending on your business’ needs, receiving Avaya phone system support in Minneapolis on a hosted, managed, or hybrid model may be the best option. For help choosing the support you need, call us at (877) 950-2999 to schedule a consultation, or use our contact form.