Businesses that implement and service Avaya phone systems can be classified in several ways. One of the most important of which is whether they are certified Avaya partners, or simply businesses that work with the manufacturer’s products due to customer demand. If your company needs an Avaya partner in Minneapolis, take some time to browse through the sections below. They cover four of the primary benefits that come with using a certified Avaya partner.

More Service Options

Working with a certified Avaya partner in Minneapolis offers your business unique service options that it may not receive from a non-partner. These options include the opportunity to implement the telephone system on a managed model or a hosted model. Non-partners may be able to install the system you choose in house and provide onsite technical assistance. However, because Avaya products and services are generally not the “bread and butter” of these companies, hosting phone systems or managing them remotely is often not part of the service offerings.

Remote Diagnostic Capability

Certified Avaya partners have access to elite diagnostic tools that are designed to sync with the manufacturer’s software and hardware products. This allows the companies to remotely address system alarms, a great percentage of which can be resolved automatically without manual input. In addition to addressing system alarms quickly, and thus supporting productivity, remote diagnostic tools can also decrease how much you pay for technical assistance. Nearly 100 percent of problems are resolved remotely and require no onsite assistance from technicians.

Better Response Time

As mentioned above, the diagnostic tools that certified Avaya partners use can resolve most problems remotely, many of them in a matter of seconds. If onsite assistance is needed, technicians can arrive onsite within two hours, if that is the service option you choose. The better response time you receive from a certified Avaya partner can translate into increased business productivity that helps drive revenue, and help prevent the unwanted situation of addressing system issues on the next day of business instead of immediately after they arise.

Better Consultative Advice

Because non-partners are rarely fully invested in providing products and services for Avaya telephone systems, they tend not to be called upon when consultative advice is needed for system implementation, service upgrades, maintenance concerns, etc. If you had a foot problem, you would probably go to a doctor who specializes in that area of medicine, a podiatrist. The same rationale applies to choosing an Avaya partner: Choose one that specializes in Avaya.

Contact Converged Systems

If your company needs an Avaya partner in Minneapolis, working with Converged Systems is an excellent option. As a certified Avaya partner, we offer the maximum rage of service options, quickly diagnose and resolve most problems remotely, and provide consultative advice that is specific to the Avaya business telephone needs of your company. To schedule a free evaluation of your needs, call us today at (877) 589-3999, or refer to the contact page on our website.