Not so long ago, most Avaya phone system issues were addressed on site by trained Avaya technicians. Today, the proliferation of software as a service (SaaS) gives providers of Avaya phones support in Minneapolis and other cities the ability to address most phone system issues with automatic, web-based diagnostic tools. This gives your company the opportunity to have most of its telephone problems resolved remotely, particularly when the following four service options are included in your Avaya phone system maintenance plan.

Support Received From an Avaya Partner

For telephone system maintenance, receiving Avaya phones support in Minneapolis from an Avaya partner has a distinct advantage over receiving the same service from a company that is not a certified Avaya partner: The partner will likely have access to the manufacturer’s remote diagnostic tools that are designed to resolve the majority of Avaya phone system alarms remotely. The services of a certified partner may cost more, but they also offer more value.

Around the Clock Proactive Monitoring

To take full advantage of the remote diagnostic capability that certified Avaya partners offer, have the operation of your telephone network monitored around the clock. Receiving 24/7/365 maintenance support ensures that system issues are addressed as soon as they arise, which helps reduce system downtime and thus helps to minimize lost revenue due to lack of productivity.

Ability to Upgrade Options During Contract

Before you sign a contract with a provider of Avaya phones support in Minneapolis, be sure that the contract gives you the flexibility to change maintenance options while it is active. For example, if monitoring your telephone system only during business hours eventually proves to be ineffective for your maintenance requirements, the chance to upgrade to 24/7 monitoring should be on the table. If it isn’t, you may end up paying for a largely ineffective service plan.

Call Center Available Around the Clock

Having access to an around the clock customer call center can help bridge the gap between system issues that remote diagnostics cannot address and issues that would then be addressed by technicians at your location. A good call center can supply you with real-time assistance concerning how to resolve certain issues on site without having to call in trained technicians.

Need a Better System Maintenance Plan?

If your company or organization’s current Avaya phones system maintenance plan addresses a high percentage of phone system issues by deploying trained technicians, you may be overpaying for telephone system support, as well as having problems resolved less efficiently than they would be if the four options above were included in your system maintenance plan.

For assistance with implementing a better maintenance plan, please call us at (877) 950-2999, or fill out the contact form on our website. We are a certified Avaya partner that has helped businesses of various sizes in numerous industries reduce the cost of phone system maintenance through the use of proprietary, remote diagnostic technologies and specialized customer support. To take advantage of our services, schedule a free consultation today!