Many Avaya business telephone systems have the capacity to deliver new, dynamic features for collecting and sharing information, connecting with other parties, and simplifying the operation and maintenance of the business telephone network. However, to realize these benefits in their fullest capacity, a St. Paul-based company must often work with an Avaya business partner in St. Paul, MN. Below are some helpful tips for finding an Avaya provider in the St. Paul area.

Know Your Company’s Area of Need

Knowing your company’s area of need doesn’t mean that you must know precisely what services it needs from a Avaya business partner. Rather, you simply need to know the general area to which the solution would apply. When you finally get down to working with a service provider, it will determine your specific area(s) of need and propose solutions.

Use the Avaya Partner Locator Service

Avaya has a helpful website that allows prospective clients to search for Avaya business partners in their geographic area and general area of telecommunication need. Using the partner locator service is also valuable because it only puts you in touch with certified Avaya partners, and not businesses that the manufacturer has not certified to work with its solutions.

Examine a Provider’s Client History

After you identify a certified provider that specializes in your area of need, go a step further and examine the clients that the provider seems to specialize in assisting. For example, some providers seem to concentrate on serving a certain industry, while others tend to work with companies of a particular size. Does the provider commonly work with your type of company?

Examine a Provider’s BBB Record

If you plan to sign a service contract with an Avaya business partner in St. Paul, MN, it is important to evaluate the provider’s quality of customer service. One way to do this is through speaking with the provider’s customer references. Examining a company’s BBB record is another way to do it. If the record contains unresolved customer complaints, consider it a warning.

Contact Converged Systems

Converged Systems recognizes that choosing an Avaya business partner can be a challenging task, especially for companies that are looking to sign their first contract with an Avaya partner. That is why we list our wide array of products and services on our website, and explain them in detail. If our offerings apply to your area of need, call us today at (877) 598-3999 to schedule a free evaluation of your business telephone needs, or fill out the contact form on our website.

Source References:
http://www.avaya.com/usa/partner-locator/
http://www.avaya.com/usa/partners/